Customer portal
Get assistance and review your open and closed cases
When you have a problem, you need resolution quickly and efficiently, with as little impact or downtime as possible. That’s why it is the mission of Infovista’s global customer support team to provide you with the quality support you deserve - whether it is because you have a question or you find yourself in the most critical situation. Every customer support engineer strives to exceed your expectations.
Leverage our state-of- the-art Customer Portal, powered with AI features to allow you to efficiently search our extensive document library and ask questions using our conversational AI. Need expert help, then raise support cases directly to our technical teams. Watch our latest videos or subscribe to Knowledge Base Articles, Service Announcements, Product News and use Learning Hub to expand your knowledge in our products.
This Customer Portal is accessible for all customers with an active maintenance contract.
Support services
24x7 support
Customer Portal provides online access to Infovista-purchased products and solutions, 24 hours a day, 7 days a week
Support assistance
Unlimited access to the customer support organization for all technical questions on Infovista software 24x7 (requires annual support services contract)
Electronic delivery services
Grants you access to Infovista products and solutions, 24 hours a day, 7 days a week, via a secured link
Releases and patches
New releases, upgrades and patches are available from our delivery platforms and Customer Portal
Support tracking system
Access to our knowledge base on-line 24x7 for electronic submission of technical problems or questions and, as available, track and update ticket information
Online support services
Infovista offers a large repository of commonly asked questions and problems, up-to-date product information and technical documents
Open a case
Call for support
Infovista S.A.S.
3 rue Christophe Colomb
91300 Massy, France
Telephone: +44 20 8068 2488
Infovista S.A.S.
3 rue Christophe Colomb
91300 Massy, France
Telephone: +44 20 8068 2488
Infovista Technologies Inc.
Wannalancit Mills, 175 Cabot Street
Suite 460 Lowell, MA 01854, USA
Telephone: +1 978 313 7111
Infovista Technologies Inc.
Wannalancit Mills, 175 Cabot Street
Suite 460 Lowell, MA 01854, USA
Telephone: +1 978 313 7111
Infovista Kuala Lumpur
200701017645 (775656-M)
Level 7-05 & 06, Menara LGB, No.1,
Jalan Wan Kadir, Taman Tun Dr. Ismail
60000 Kuala Lumpur, Malaysia
Telephone: +60 3 7663 2003
Infovista Kuala Lumpur
200701017645 (775656-M)
Level 7-05 & 06, Menara LGB, No.1,
Jalan Wan Kadir, Taman Tun Dr. Ismail
60000 Kuala Lumpur, Malaysia
Telephone: +60 3 7663 2003
Need more information?
For further support documentation, please visit the Standard Commercial Terms page.
