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Customer support

Never alone, we are here for you

Customer portal

Get assistance and review your open and closed cases

When you have a problem, you need resolution quickly and efficiently, with as little impact or downtime as possible. That’s why it is the mission of Infovista’s global customer support team to provide you with the quality support you deserve - whether it is because you have a question or you find yourself in the most critical situation. Every customer support engineer strives to exceed your expectations.

Leverage our state-of- the-art Customer Portal, powered with AI features to allow you to efficiently search our extensive document library and ask questions using our conversational AI. Need expert help, then raise support cases directly to our technical teams. Watch our latest videos or subscribe to Knowledge Base Articles, Service Announcements, Product News and use Learning Hub to expand your knowledge in our products. 

This Customer Portal is accessible for all customers with an active maintenance contract. 

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Open a case

Planet Suite

Plan & Optimize

The Planet Suite is our portfolio of solutions to address every aspect of planning and optimizing your RAN network whether it be just 5G, or a combination of multiple technologies.

For inquiries or additional information about our Planet portfolio, please don't hesitate to reach out to us at support.ran@infovista.com.

TEMS Suite

Test & Deploy

The TEMS™ Suite is our portfolio of solutions that allow you to address every aspect of testing and troubleshooting your network from a subscriber’s perspective, whether it be just 5G or a combination of multiple technologies.

For inquiries or additional information about our TEMS portfolio, please don't hesitate to reach out to us at support.tems@infovista.com.

Ativa Suite

Operate & Monetize

Our comprehensive and cloud-native assurance solutions portfolio is designed to meet the needs of both mobile and fixed operators. For customers considering a transition from our legacy solutions, VistaInsight, KLERITY, and E-XMS, we offer secure migration paths to our latest Ativa portfolio.

For inquiries or additional information about our VistaInsight and Ativa products/solutions, please don't hesitate to reach out to us at support.sa@infovista.com.

If you have requests or questions related to our IntelliSight, E-XMS, KLERITY and Ativa products/solutions, please feel free to contact us at support.klerity@infovista.com

We're here to assist you.

Call for support

Infovista S.A.S.
3 rue Christophe Colomb
91300 Massy, France

Telephone: +44 20 8068 2488

Paris Landscape
Paris Landscape

Infovista S.A.S.
3 rue Christophe Colomb
91300 Massy, France

Telephone: +44 20 8068 2488

Infovista Technologies Inc.
Wannalancit Mills, 175 Cabot Street 
Suite 460 Lowell, MA 01854, USA

Telephone: +1 978 313 7111

Boston skyline at daytime
Boston skyline at daytime

Infovista Technologies Inc.
Wannalancit Mills, 175 Cabot Street 
Suite 460 Lowell, MA 01854, USA

Telephone: +1 978 313 7111

Infovista Kuala Lumpur
200701017645 (775656-M)

Level 7-05 & 06, Menara LGB, No.1, 
Jalan Wan Kadir, Taman Tun Dr. Ismail
60000 Kuala Lumpur, Malaysia

Telephone: +60 3 7663 2003

Kuala Lumpur skyline at daytime
Kuala Lumpur skyline at daytime

Infovista Kuala Lumpur
200701017645 (775656-M)

Level 7-05 & 06, Menara LGB, No.1, 
Jalan Wan Kadir, Taman Tun Dr. Ismail
60000 Kuala Lumpur, Malaysia

Telephone: +60 3 7663 2003

Need more information?

For further support documentation, please visit the Standard Commercial Terms page.

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