Support | Infovista

Support portal

Get assistance and review your open and closed cases

When you have a problem, you need resolution quickly and efficiently, with as little impact or downtime as possible. That’s why it is the mission of Infovista’s global customer support team to provide you with the quality support you deserve - whether it is because you have a question or you find yourself in the most critical situation. Every customer support engineer strives to exceed your expectations.

Support Portal provides online access to the Case Portal, the knowledge base articles, videos, the online documentation, and LiveChat. An active support maintenance contract grants you access to all major and minor releases, maintenance releases and patches for purchased products.

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Support services

24x7 support

Support Portal provides online access to Infovista-purchased products and solutions, 24 hours a day, 7 days a week

Support assistance

Unlimited access to the customer support organization for all technical questions on Infovista software 24x7 (requires annual support services contract)

Electronic delivery services

Grants you access to Infovista products and solutions, 24 hours a day, 7 days a week, via a secured link

Releases and patches

New releases, upgrades and patches are available from our delivery platforms and Support Portal

Support tracking system

Access to our knowledge base on-line 24x7 for electronic submission of technical problems or questions and, as available, track and update ticket information

Online support services

Infovista offers a large repository of commonly asked questions and problems, up-to-date product information and technical documents

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Plan & Optimize

The Planet Suite is our portfolio of solutions to address every aspect of planning and optimizing your RAN network whether it be just 5G, or a combination of multiple technologies.

For inquiries or additional information about our Planet portfolio, please don't hesitate to reach out to us at support.ran@infovista.com.

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Test & Deploy

The TEMS™ Suite is our portfolio of solutions that allow you to address every aspect of testing and troubleshooting your network from a subscriber’s perspective, whether it be just 5G or a combination of multiple technologies.

For inquiries or additional information about our TEMS portfolio, please don't hesitate to reach out to us at support.tems@infovista.com.

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Operate & Monetize

Our comprehensive and cloud-native assurance solutions portfolio is designed to meet the needs of both mobile and fixed operators. For customers considering a transition from our legacy solutions, VistaInsight, KLERITY, and E-XMS, we offer secure migration paths to our latest Ativa portfolio.

For inquiries or additional information about our VistaInsight and Ativa products/solutions, please don't hesitate to reach out to us at support.sa@infovista.com.

If you have requests or questions related to our IntelliSight, E-XMS, KLERITY and Ativa products/solutions, please feel free to contact us at support.klerity@infovista.com.

We're here to assist you.