Portals enhance our visibility as an enterprise, refining the way we troubleshoot by accurately demarcating issues and pinpointing root-causes even when they originate in the CSP’s network - optimizing team coordination, collaboration and ultimately resolution times.

GenAI/ML is pivotal not only for empowering our customers through AI-based assistance but also our operations teams, delivering predictive insights that enable us to anticipate and resolve issues proactively.

This catalyst addresses the challenges of not having holistic views across our ecosystem, impacting our efficiency and inhibiting us from developing effective closed-loop automations - you cannot automate what you cannot observe.

The 360° visibility provides insights for Innovation, Sales and Marketing, Engineering and Operations departments to collaborate and craft tailored service offerings that our customers need.

The unique aspect of this catalyst is its built-in end-to-end view, which enables making sense of data, predicting issues, and resolving them through a closed-control loop. I have rarely seen this in the industry, and this catalyst is a step in the right direction toward achieving self-driving networks.

With automation, GenAI, and customer portals, we can achieve greater simplicity and agility in our operations, maximizing every aspect from improved KPIs and SLAs to shorter customer onboarding times, ultimately leading to higher profits.