Exploring AI, Automation and Customer Experience in Telecom Services

At FNW MENA 2024, Franco Messori, Chief Strategy Officer at Infovista, talks about the evolving customer perception of telecom services, emphasizing the need for flexibility, price, performance, and quality. He highlights the importance of automation in managing complex networks and the role of AI in real-time decision-making. Messori also discusses the regional need for supplier partnerships, innovation, and experimentation in the telecom industry.