Powering VistaOne
VistAI: Agentic AI framework
VistAI transforms complex data into decisive action across network and customer experience domains, leveraging 30+ years of expertise.
The VistAI framework
State your outcome. Get the path to succeed
Stop scripting procedures. Start declaring outcomes. VistAI's intent-based architecture lets you define what you want across network or customer experience domains, and the AI agents determine how to achieve it. One question pulls correlated insights from multiple systems. No switching between tools. No waiting for reports.
Your teams become more productive while new members ramp up faster.
AI agents that don't just recommend: they act
Traditional observability tells you what's wrong. VistAI autonomously fixes it. Through VistAI Automate, our agentic architecture deploys AI agents that observe network and CX conditions, determine the right response, and execute actions autonomously, all within configurable guardrails. Choose your automation level: from advisory mode to fully autonomous operations.
You stay in control while VistAI handles the complexity.
30+ years of network and CX intelligence, built into every agent
Generic AI doesn't understand RF propagation, protocol handoffs, subscriber experience patterns, or contact center dynamics. VistAI does. We've encoded three decades of network and customer experience data from 1,000+ deployments into AI that speaks telecom and CX natively. No lengthy training periods. No expensive customization.
Agentic AI-powered intelligence that arrives ready to work.
One query. Every layer. Complete insight.
Network issues don't respect domain boundaries. Neither do customer experience problems. VistAI correlates data across network layers and customer touchpoints to identify root causes that single-domain tools miss. Ask "show me issues affecting VIPs in Central London" and get correlated insights from network and CX systems in one response.
VistAI coordinates multiple AI agents for complex, multi-step workflows that span both domains.
Three ways VistAI delivers intelligence
VistAI operates through three complementary profiles
Key benefits and features
Reduce mean time to resolution
AI agents identify and resolve issues before they impact users, using multi-domain correlation to pinpoint root causes across network and CX systems.
Scale operations without scaling teams
Autonomous agents handle repetitive tasks and workflows so your experts focus on strategic work. Do more with existing resources.
Deploy fast: no AI expertise required
Telecom intelligence is pre-built, not bolted on. VistAI understands your network from day one. No months of training.
Vendor-agnostic intelligence
Works across multi-vendor environments through open APIs. No lock-in to a single ecosystem.
Your data stays under your control
Cloud-hosted or on-premises deployment. Strong data obfuscation capabilities protect your sensitive data.
Natural language access for everyone
VistAI Ask lets any team member query network or CX data conversationally. Democratize insights across your organization.
Use cases
- Connect network issues to customer impact
- Ask your network a question. Get an actionable answer
- Automate testing decisions, not just test execution
- Ensure SLA compliance without manual intervention
Connect network issues to customer impact
When a network issue occurs, the first question is always: who's affected? VistAI treats network performance and customer experience not as separate disciplines, but as two expressions of the same underlying reality. By correlating network telemetry with CX data from contact centers to digital channels, you can prioritize by business impact. VistAI Monetize enables QoE-driven real-time promotions and SLA-backed service guarantees.
The result: reduced churn, increased ARPU, and customer care teams empowered with the context they need.
Connect network issues to customer impact
When a network issue occurs, the first question is always: who's affected? VistAI treats network performance and customer experience not as separate disciplines, but as two expressions of the same underlying reality. By correlating network telemetry with CX data from contact centers to digital channels, you can prioritize by business impact. VistAI Monetize enables QoE-driven real-time promotions and SLA-backed service guarantees.
The result: reduced churn, increased ARPU, and customer care teams empowered with the context they need.
Ask your network a question. Get an actionable answer
"Show me issues with cells in Central London." "What's causing throughput drops in the Manchester corridor?"
VistAI ASK, available in Infovista's Automated Assurance and Network Testing product lines, lets engineers and business users query heterogeneous data sources with natural language. One question can pull correlated insights from testing and assurance systems.
The result: no switching between tools. No waiting for reports. Network engineers become more productive while new team members ramp up faster.
Ask your network a question. Get an actionable answer
"Show me issues with cells in Central London." "What's causing throughput drops in the Manchester corridor?"
VistAI ASK, available in Infovista's Automated Assurance and Network Testing product lines, lets engineers and business users query heterogeneous data sources with natural language. One question can pull correlated insights from testing and assurance systems.
The result: no switching between tools. No waiting for reports. Network engineers become more productive while new team members ramp up faster.
Automate testing decisions, not just test execution
Network testing traditionally requires manual planning: which sites, which tests, which thresholds. VistAI transforms testing from a checklist into intelligent orchestration. Agents analyze network changes, determine optimal test strategies, execute tests, and interpret results against historical baselines. When tests reveal issues, VistAI correlates findings with other network data to accelerate root cause analysis.
The result: testing becomes proactive, not reactive.
Automate testing decisions, not just test execution
Network testing traditionally requires manual planning: which sites, which tests, which thresholds. VistAI transforms testing from a checklist into intelligent orchestration. Agents analyze network changes, determine optimal test strategies, execute tests, and interpret results against historical baselines. When tests reveal issues, VistAI correlates findings with other network data to accelerate root cause analysis.
The result: testing becomes proactive, not reactive.
Ensure SLA compliance without manual intervention
Enterprise customers demand guaranteed performance. VistAI's intent-based architecture lets operators define SLA objectives (e.g. “ensure QoS meets enterprise SLA") and the AI handles the rest. Agents continuously monitor service quality, predict potential breaches before they occur, and take corrective action within configurable guardrails.
The result: higher SLA compliance, reduced penalties, and enterprise customers who renew contracts.
Ensure SLA compliance without manual intervention
Enterprise customers demand guaranteed performance. VistAI's intent-based architecture lets operators define SLA objectives (e.g. “ensure QoS meets enterprise SLA") and the AI handles the rest. Agents continuously monitor service quality, predict potential breaches before they occur, and take corrective action within configurable guardrails.
The result: higher SLA compliance, reduced penalties, and enterprise customers who renew contracts.
Related products and solutions
VistaOne
AI-enabled platform unifying Network Intelligence and Enterprise CX Intelligence. Powered by VistAI.
VistaTest
Cloud based network testing and analytics. With VistAI ASK natural language capabilities.
VistaView
AI-powered network assurance platform with VistAI ASK. Unified visibility across RAN, Core, and Transport.
Enterprise CX Intelligence
CX planning, testing, and assurance for contact centers and digital channels.
Let's get in touch
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