AI-enabled intelligence platform
VistaOne
AI-enabled network & enterprise CX intelligence platform.
Unify data, democratize insights, and turn complexity into action.
The VistaOne value framework
Democratize intelligence for AI-driven outcomes
VistaOne handles complex data across your network and CX channels, understands what it means, and makes insights accessible based on outcomes and intent. Rather than creating another data layer, VistaOne democratizes intelligence so every team, from network operations to customer care, can access the right data at the right time.
No more silos. No more waiting for reports. Just actionable intelligence when you need it.
Enhance proven products with AI
VistaOne isn't starting from scratch. It builds on decades of proven, production-grade products trusted by 1,000+ customers. VistAI enhances these products, not replaces them, adding agentic AI capabilities that empower your teams to build and deploy AI-powered use cases faster.
No complex integration projects. No rip-and-replace. Just smarter tools that accelerate time-to-value from months to weeks, weeks to days.
Innovate and scale across your entire ecosystem
VistaOne is an open ecosystem. It's an orchestration platform designed to work with your existing investments, amplifying their value through unified intelligence. Minimize data movement. Reduce correlation complexity. Enable AI-driven solutions across Infovista and third-party environments.
With open APIs and standards-based architecture, you can scale innovation everywhere your business operates.
Key benefits and features
60% reduction in MTTR
Improved observability and automated root cause analysis dramatically reduce mean time to resolution across your network.
20% lower network build CAPEX
More accurate RF planning and optimized deployment recommendations maximize CAPEX ROI through smarter investments.
28% reduction in drive test repetition
Automation and AI-driven real-time test validation reduce unnecessary repetitions and OPEX.
35% faster issue detection
Omnichannel journey monitoring detects enterprise-impacting issues faster, improving first-contact resolution and CSAT.
Cloud-native, multi-tenant ready
Deploy on-premises or in the cloud with SaaS-ready architecture that scales with your business.
30+ years of domain expertise
AI built on decades of telecom and CX knowledge for insights you can trust.
VistaOne by Rick Hamilton
Watch Rick Hamilton, CEO, Infovista discuss the power of VistaOne’s platform and share his vision for a unified approach to network and customer experience intelligence. Bringing together planning, testing, assurance, and CX capabilities in one platform that transforms raw data into actionable insights and autonomous operations.
VistaOne Platform
VistaOne addresses multiple use cases. Here is a small sample.
Use cases
- Smarter network design with AI-assisted planning
- Validate performance with confidence before and after launch
- From reactive to proactive: AI-powered network assurance
- Connect network performance to customer outcomes
Smarter network design with AI-assisted planning
Network planning decisions have long-term CAPEX implications. VistaOne brings AI-assisted optimization to VistaPlan, helping engineers explore scenarios faster, predict capacity needs, and align investments with business outcomes.
With 30 years of RF expertise encoded into VistAI, planners get recommendations they can trust, achieving 20% lower network build CAPEX and improving capacity utilization by 25%.
Smarter network design with AI-assisted planning
Network planning decisions have long-term CAPEX implications. VistaOne brings AI-assisted optimization to VistaPlan, helping engineers explore scenarios faster, predict capacity needs, and align investments with business outcomes.
With 30 years of RF expertise encoded into VistAI, planners get recommendations they can trust, achieving 20% lower network build CAPEX and improving capacity utilization by 25%.
Validate performance with confidence before and after launch
Network testing is critical for validating coverage, and service quality, but manual analysis is time-consuming. VistaTest, enhanced by VistAI, automates drive test analysis and field validation, achieving 28% reduction in drive test repetition through AI-driven real-time validation.
Validate confidently. Launch faster.
Validate performance with confidence before and after launch
Network testing is critical for validating coverage, and service quality, but manual analysis is time-consuming. VistaTest, enhanced by VistAI, automates drive test analysis and field validation, achieving 28% reduction in drive test repetition through AI-driven real-time validation.
Validate confidently. Launch faster.
From reactive to proactive: AI-powered network assurance
Traditional network monitoring tells you something is wrong. VistaOne tells you why, and helps you fix it. By correlating telemetry across network domains, VistAI identifies root causes 20% faster and enables automated remediation through closed-loop workflows.
The result: 60% reduction in MTTR, 30% fewer alarms through ML-based anomaly detection, and operations teams that can focus on strategic initiatives rather than firefighting.
From reactive to proactive: AI-powered network assurance
Traditional network monitoring tells you something is wrong. VistaOne tells you why, and helps you fix it. By correlating telemetry across network domains, VistAI identifies root causes 20% faster and enables automated remediation through closed-loop workflows.
The result: 60% reduction in MTTR, 30% fewer alarms through ML-based anomaly detection, and operations teams that can focus on strategic initiatives rather than firefighting.
Connect network performance to customer outcomes
VistaOne correlates network telemetry with customer experience data, from contact centers to digital channels, so you get unparalleled visibility and can prioritize by business impact.
The result: 35% faster detection of enterprise-impacting issues, improved first-contact resolution and CSAT, reduced churn, and customer care teams empowered with the context they need.
Connect network performance to customer outcomes
VistaOne correlates network telemetry with customer experience data, from contact centers to digital channels, so you get unparalleled visibility and can prioritize by business impact.
The result: 35% faster detection of enterprise-impacting issues, improved first-contact resolution and CSAT, reduced churn, and customer care teams empowered with the context they need.
The journey to VistaOne
VistaOne is a multi-phase initiative with incremental developments:
Phase 1: Foundation
VistAI launch − Establishes AI credentials with agentic framework
Phase 2: Platform launch
VistaOne platform − Network + CX Intelligence families; cloudified solutions powered by VistAI
Phase 3: Platform evolution
Connected portfolio − Data unification, cross-domain orchestration
Phase 4: Full platform
Unified platform − Complete AI-enabled orchestration, cross-domain agents
Related products and solutions
Enterprise CX Intelligence
CX planning, testing, and monitoring for contact centers and digital channels
Let's get in touch
Talk to one of our experts to answer your questions and get a demo of our VistaOne solution with no strings attached. Submit your contact details and we will get back to you shortly.
We’re looking forward to connecting!