Paris, France – February 20th, 2025 – Infovista today announced a new strategic partnership with CSG ® (NASDAQ: CSGS) to deliver pre-integrated and tested Operations Support Systems (OSS) and Business Support Systems (BSS) solutions. The partnership aims to empower Communication Service Providers (CSPs) with next-generation tools to enhance operational efficiencies, accelerate time-to-market, and deliver superior customer experiences.
The integration of CSG’s BSS capabilities with Infovista’s Ativa™, its automated assurance suite, enables CSPs to unify policy management, charging, and customer data with network management and operations data. This combination unlocks powerful use cases, including real-time marketing campaigns and 5G monetization innovations, while ensuring seamless interoperability and compliance with industry standards.
“Telecommunications providers face increasing demands to innovate faster while controlling costs and maintaining service quality,” said Thibaut Becherel, Vice President Partnerships and Alliances, Infovista. “Our partnership with CSG delivers an integrated OSS/BSS framework that not only modernizes legacy systems but also enables cutting-edge business use cases, from 5G monetization to real-time customer engagement.”
“Our collaboration with Infovista exemplifies CSG’s mission to empower CSPs with robust solutions for scalable growth in the future,” said Mayoor Mahendra, Vice President, Network Solutions, CSG. “Combining our CSG Converged Mediation & Activation platform with Infovista's Ativa gives CSPs the tools they need to accelerate their digital transformation and confidently deliver customer experiences that set them apart. It’s an exciting partnership for us, and we look forward to supporting CSPs on their growth journey with Infovista.”
Unlocking new opportunities with OSS/BSS integration
The partnership addresses the growing need for CSPs to harness real-time insights from both OSS and BSS data. Key use cases include:
- Real-time marketing campaigns – Integrated OSS/BSS data enable CSPs to deliver dynamic, quality-based promotions and location-specific service updates tailored to individual customer profiles.
- Advanced 5G monetization use cases – By leveraging Infovista’s insights and CSG’s monetization expertise, CSPs can execute slice-specific Monetization for IoT devices, event-based API charging for enterprise applications, and more.
- Telecom orchestration – The enhanced platform streamlines 5G network slice orchestration, SLA monitoring, and automation of processes like root cause analysis and incident management.
Infovista’s Ativa automated assurance suite will integrate seamlessly with CSG Converged Mediation and Activation, combining cloud-native modules with powerful analytics to optimize every aspect of network and service management.
