Improving customer experience with core network monitoring by TEMS™ Sense

Network performance KPIs look green, but your customers are already complaining?

A leading European operator faced this challenge. Despite strong network metrics, degradations were going unnoticed, only surfacing through social media and customer complaints.

With TEMS™ Sense, the operator moved from reactive troubleshooting to proactive operations that transformed how they monitor and manage customer experience by:

• Detecting issues in under 10 minutes, instead of waiting up to 45 minutes for NMS insights  
• Identifying degraded VNFs individually, even when masked by aggregated KPIs  
• Achieving a true end-to-end view across Core, RAN, and IT domains  
• Validating network changes and migrations with consistent, comparable data

Download this case study and discover how, by combining continuous testing, real-time analytics, and automated insights, the operator manages to resolve problems before customers even notice.