Ativa™ Experience | CX Assurance

Assure superior customer satisfaction

Deliver differentiated customer experience with real-time monitoring, analytics and troubleshooting

Monitor, analyze and optimize your end-to-end customer experience

Deliver superior, differentiated experiences with lower TCO

Ativa™ Experience delivers powerful and actionable insights into your subscribers’ experience, empowering your CEM, care and NOC/SOC teams to proactively monitor, identify, prioritize and resolve any customer-impacting issue. Cross-domain analytics and real-time alarming further improve your operational efficiency and mean time to detect and repair. 

Uncover valuable, segmented insights into your subscribers' behavior, trends, and preferences, including their data usage and OTT experience. With this deep understanding, you can make well-informed decisions to drive your marketing strategies and transform the way you engage with your subscribers.

Monitor with Ativa Experience software

Key benefits and features

Person with stars

Enhance your customer experience intelligence with actionable insights

Proactively monitor and optimize customer experience through actionable insights into your subscribers, services, and network performance.

IoT

Address your IoT assurance for billions of devices

Make informed decisions about your industrial 5G plans based on advanced IoT-based analytics for devices, applications and network slices.

Numerical list

Get notified of degradations on the fly

Leverage customizable alarming dashboards to identify subscriber experience degradation on the spot, uncover the underlying network issues, and prioritize their resolution.

Bar chart in magnifying glass

Target your decision-making with in-depth analytics

Quickly identify trends in your customers’ behavior and preferences across locations, devices, content and QoE, and view all in flexible, filterable dashboards.

Troubleshoot cluster icon

Investigate and troubleshoot single subscriber issues in real-time

Investigate and drill down to the individual subscriber in real-time to rapidly resolve issues and maintain customer satisfaction.

Half dollar sign, half arrows

Improve operational efficiency and costs

Enhance your analysis and troubleshooting by leveraging Ativa Automated Ops workflow automation capabilities, bringing efficiency and productivity gains into your assurance lifecycle.

Holistic intelligence & GenAI to accelerate 5G monetization

Discover our TM Forum Catalyst project for 5G B2B service success

Presenting Catalyst on the arena stage alongside champions Telecom Italia and Bludigit

Use cases

Focus on your high-value customers and protect your bottom line

City woman looking at her mobile phone

Customers, including VIPs, facing bad experience sometimes go unnoticed when monitored through aggregated KPIs. The ability to monitor the quality of experience of each subscriber is key to detecting such singularities. Ativa Experience allows you to visualize your individual subscriber data, understand usage and top applications, and supplement it with advanced customer experience index scoring. This is extremely beneficial for rapid troubleshooting and resolution of customer complaints.

Focus on your high-value customers and protect your bottom line

City woman looking at her mobile phone

Customers, including VIPs, facing bad experience sometimes go unnoticed when monitored through aggregated KPIs. The ability to monitor the quality of experience of each subscriber is key to detecting such singularities. Ativa Experience allows you to visualize your individual subscriber data, understand usage and top applications, and supplement it with advanced customer experience index scoring. This is extremely beneficial for rapid troubleshooting and resolution of customer complaints.

Identify which customers are impacted by your network problems

Closeup of laptop and report in the office

New emerging technologies such as 5G bring new complexities to the operations team who continue to manage legacy networks. And with more stringent SLAs and customer expectations, problem resolutions must be prioritized based on impacted subscribers. Ativa Experience allows you to rapidly correlate network performance issues to your customer experience, prioritize resolutions based on impacted subscribers, and reduce the risk of churn.

Identify which customers are impacted by your network problems

Closeup of laptop and report in the office

New emerging technologies such as 5G bring new complexities to the operations team who continue to manage legacy networks. And with more stringent SLAs and customer expectations, problem resolutions must be prioritized based on impacted subscribers. Ativa Experience allows you to rapidly correlate network performance issues to your customer experience, prioritize resolutions based on impacted subscribers, and reduce the risk of churn.

Visualize IoT reliability and performance

IOT - Drone carrying a package

IoT provides an opportunity for CSPs to gain a new revenue stream. However, they need to be able to deliver premium service quality and guaranteed SLAs. Ativa Experience enables you to monitor billions of IoT devices in real-time to visualize the performance of the devices, the network slices and interfaces, and the IoT services delivered to your customers. It also allows you to detect anomalies in the performance and drill down to slice and single IoT device for detailed troubleshooting.

Visualize IoT reliability and performance

IOT - Drone carrying a package

IoT provides an opportunity for CSPs to gain a new revenue stream. However, they need to be able to deliver premium service quality and guaranteed SLAs. Ativa Experience enables you to monitor billions of IoT devices in real-time to visualize the performance of the devices, the network slices and interfaces, and the IoT services delivered to your customers. It also allows you to detect anomalies in the performance and drill down to slice and single IoT device for detailed troubleshooting.

Related products and solutions

Product

Ativa App

Enhance cross-domain visibility of subscriber-facing services across all network technologies

Product

Ativa Net

Gain cross-domain visibility of network resources and infrastructure performance

Product

Ativa Automated Ops

Benefit from zero-touch configuration with AI/ML-driven predictive analytics and workflow automation

Ativa™ Suite automation use case

Discover how BT is harnessing the automation capabilities of Infovista’s Ativa Suite to achieve 60-80% faster troubleshooting. 

Thumbnail image of BT use case video
Prepared to unleash your network’s full potential?

Let's get in touch

Talk to one of our experts to answer your questions and get a demo of our Ativa Experience software with no strings attached. Submit your contact details and we will get back to you shortly.

We’re looking forward to connecting!