Ativa Experience - Customer Experience Intelligence & Assurance

Monitor, analyze and optimize your end-to-end customer experience

Deliver superior, differentiated experiences with lower TCO

Ativa™ Experience delivers powerful and actionable insights into your subscribers’ experience, empowering your CEM, care and NOC/SOC teams to proactively monitor, identify, prioritize and resolve any customer-impacting issue. Cross-domain analytics and real-time alarming further improve your operational efficiency and mean time to detect and repair.

Uncover valuable, segmented insights into your subscribers' behavior, trends, and preferences, including their data usage and OTT experience. With this deep understanding, you can make well-informed decisions to drive your marketing strategies and transform the way you engage with your subscribers.

Key benefits and features

Proactively monitor and optimize customer experience through actionable insights into your subscribers, services, and network performance.

Make informed decisions about your industrial 5G plans based on advanced IoT-based analytics for devices, applications and network slices.

Leverage customizable alarming dashboards to identify subscriber experience degradation on the spot, uncover the underlying network issues, and prioritize their resolution.

Quickly identify trends in your customers’ behavior and preferences across locations, devices, content and QoE, and view all in flexible, filterable dashboards.

Investigate and drill down to the individual subscriber in real-time to rapidly resolve issues and maintain customer satisfaction.

Enhance your analysis and troubleshooting by leveraging Ativa Automated Ops workflow automation capabilities, bringing efficiency and productivity gains into your assurance lifecycle.

Holistic intelligence & GenAI to accelerate 5G monetization

Discover our TM Forum Catalyst project for 5G B2B service success

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Use cases

Focus on your high-value customers and protect your bottom line

Customers, including VIPs, facing bad experience sometimes go unnoticed when monitored through aggregated KPIs. The ability to monitor the quality of experience of each subscriber is key to detecting such singularities. Ativa Experience allows you to visualize your individual subscriber data, understand usage and top applications, and supplement it with advanced customer experience index scoring. This is extremely beneficial for rapid troubleshooting and resolution of customer complaints.

Focus on your high-value customers and protect your bottom line

Visualize subscriber behaviour, applications and overall quality of experience

Focus on your high-value customers and protect your bottom line

Customers, including VIPs, facing bad experience sometimes go unnoticed when monitored through aggregated KPIs. The ability to monitor the quality of experience of each subscriber is key to detecting such singularities. Ativa Experience allows you to visualize your individual subscriber data, understand usage and top applications, and supplement it with advanced customer experience index scoring. This is extremely beneficial for rapid troubleshooting and resolution of customer complaints.

Identify which customers are impacted by your network problems

Closeup of laptop and report in the office

New emerging technologies such as 5G bring new complexities to the operations team who continue to manage legacy networks. And with more stringent SLAs and customer expectations, problem resolutions must be prioritized based on impacted subscribers. Ativa Experience allows you to rapidly correlate network performance issues to your customer experience, prioritize resolutions based on impacted subscribers, and reduce the risk of churn.

Identify which customers are impacted by your network problems

Prioritize operations to maintain highest customer satisfaction and reduce risk of churn

Identify which customers are impacted by your network problems

New emerging technologies such as 5G bring new complexities to the operations team who continue to manage legacy networks. And with more stringent SLAs and customer expectations, problem resolutions must be prioritized based on impacted subscribers. Ativa Experience allows you to rapidly correlate network performance issues to your customer experience, prioritize resolutions based on impacted subscribers, and reduce the risk of churn.

Visualize IoT reliability and performance

IoT provides an opportunity for CSPs to gain a new revenue stream. However, they need to be able to deliver premium service quality and guaranteed SLAs. Ativa Experience enables you to monitor billions of IoT devices in real-time to visualize the performance of the devices, the network slices and interfaces, and the IoT services delivered to your customers. It also allows you to detect anomalies in the performance and drill down to slice and single IoT device for detailed troubleshooting.

Visualize IoT reliability and performance

Address the importance of IoT for Industry 4.0 and unlock new revenue streams

Visualize IoT reliability and performance

IoT provides an opportunity for CSPs to gain a new revenue stream. However, they need to be able to deliver premium service quality and guaranteed SLAs. Ativa Experience enables you to monitor billions of IoT devices in real-time to visualize the performance of the devices, the network slices and interfaces, and the IoT services delivered to your customers. It also allows you to detect anomalies in the performance and drill down to slice and single IoT device for detailed troubleshooting.