Planet Call Analytics | VIP Troubleshooting and Optimization
Resolve VIP quality of service escalations
Troubleshoot subscriber experience problems down to Layer 3 messages
VIP troubleshooting and optimization
Identify and troubleshoot VIP service quality issues
Retaining VIP subscribers is critical to the profitability of your business. When VIPs experience service quality problems they need to be resolved quickly. Planet Call Analytics enables troubleshooting of subscriber experience problems down to Layer 3 messages via live network call trace recordings. It allows you to quickly assess subscriber experience, locate network problems and resolve RF issues using embedded multi-vendor call trace processing and geolocation intelligence.
Key benefits and features
Resolve VIP service quality issues
Schedule trace recordings on a specific VIP or group of VIPs to understand the service quality issues they are experiencing.
Troubleshoot cluster performance issues
Schedule trace recordings for all calls in a cluster of cells with performance issues to investigate the root cause of the degradation.
Drill down to extreme levels of detail
Call trace data including Layer 3 messages, allows engineers to easily identify what is causing the service quality issues.
Conduct fast and efficient analysis
The ability to collect a very focused set of data from subscriber call traces enables fast and efficiency analysis.
Control all aspects of troubleshooting
Planet Call Analytics users have full control, including scheduling call trace recordings, with no reliance on external solutions or colleagues.
Support customer care
Planet Call Analytics enables engineers to provide 3rd line support to the customer care organization helping resolve escalations faster.
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