Welcome to the Hammering It Out With Hammer podcast !
In this first episode, experts from the CX leader take a look back at the company's 30 years of contact center testing innovation – and a look forward at what’s next for the industry. You’ll learn:
- The history of CX solutions
- How these Enterprise CX Intelligence industry leading solutions were first developed
- What’s ahead for the CX field
Related articles and publications
Competitive battlecard: Enterprise CX Intelligence vs. Cyara
Looking for a contact center testing and monitoring platform? Here’s a side-by-side comparison of our automated CX assurance solutions and Cyara’s
Hammer CX solutions now available on AWS Marketplace
CX testing and CX assurance pioneer broadens availability of Hammer Cloud Platform solutions in newly launched Amazon Web Services Marketplace page,...
U.S. healthcare provider utilizes Enterprise CX Intelligence
Learn how we worked with a leading US insurance provider and a top Telco to build a comprehensive QA strategy with Enterprise CX Intelligence
Contact center readiness: health insurance
Explore how Enterprise CX Intelligence successfully delivered a hybrid cloud solution to a leading US healthcare provider
Contact center readiness: financial institution
Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading Spanish financial institution
Gartner’s latest report identifies which three technologies will have the biggest impact on customer experience in the next five years
The CCaaS transformation trend is in full swing. Yet, many migration projects are stuttering
New research reveals significant contact center concerns, from “unrealistic” business expectations to hybrid working woes
Hammer President and CEO John D'Anna uncovers how contact centers can react and fulfil their potential in 2022
The best way to overcome challenges is by anticipating them. Learn how CX teams do precisely that.
U.S. healthcare provider utilizes Enterprise CX Intelligence
Learn how we worked with a leading US insurance provider and a top Telco to build a comprehensive QA strategy with Enterprise CX Intelligence
Contact center readiness: financial institution
Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading Spanish financial institution
Reading University Clearing Day ready
Reading University’s hosted Contact Center solution scores top marks on Clearing Day thanks to load testing
Mortgage Lender saves millions in downtime costs
Learn how we saved America’s leading overall mortgage lender millions of dollars in downtime with automated CX assurance solutions
Taking an AX to the CX world
In this episode of Hammering It Out, Kelly Ronan discusses the evolving field of AX and what it means for CX pros today