Reading University Clearing Day ready

Whatever the evolving shape of your customer journeys, certain events will arise each year that push contact centers to their limits. For universities in the UK, that peak season the clearing period. You scope every technology to operate within an assumed capacity, so what happens when you exceed your threshold?

Recent statistics show that over 50% of all clearing calls are not answered, at an estimated £70,000 per instance. You can imagine what this equates to in lost revenue.

Read the case study to discover how Reading University ensured they were Clearing Day ready with comprehensive load testing.