Mortgage Lender saves millions in downtime costs

When America’s leading overall mortgage lender committed to expanding their CX team 10x in just a few years, they needed robust, scalable testing and monitoring solutions to ensure that their growing base of broker partners reliably had access to the support services they need. After comparing our CX Intelligence capabilities to other testing solutions, the lender decided to implement QA & Regression Testing and User Journey Monitoring.

Download this case study to see how we enabled the lender to :

• Gain end-to-end observability across the complete customer journey
• Establish automated inbound and outbound tests running as frequently as every 15 minutes
• Save millions of dollars in downtime expenses within weeks of implementation
• Save days of manual testing time with automated, API-triggered test plans