Beyond the pilot: What it really takes to operationalize Agentic AI

In this MWC26 Barcelona Preview session, industry experts from VMO2 and Infovista share first-hand experience navigating the path to autonomous operations: from defining high-impact use cases to delivering tactical wins… and confronting the deeper cultural shifts required to adopt agentic AI, not as an afterthought.

Discussion points:

• From vision to use cases: How operators are moving beyond strategy decks to identify and prioritise automation that delivers measurable impact.
• Tactical wins, strategic ambitions: Balancing quick victories (like VIP customer care automation) with the longer-term transformation autonomous operations demand.
• Adopting agentic AI natively: What it means to embed AI into telco operations culturally and technically—not just bolt it on.
• Breaking the silo problem: Moving from fragmented OSS/BSS/RAN insights to unified, real-time intelligence that drives action.
• Agents with guardrails: Deploying autonomous systems that observe, decide, and act—while maintaining the human oversight operators require.
• Making it work in multi-vendor reality: Intent-based automation and interoperability in complex, heterogeneous environments

Presenters:

• Muhannad Alabweh - CPO & Head of Solution, Infovista
• Aeman Faruqui - Assurance Platform Tech Lead, Virgin Media 02
• Peter Jarich -  Head of GSMA Intelligence, GSMA
• Sean Jackson -  Moderator, Mobile World Live